Good Thing I Sent This Out
(Don’t miss provocative question at the end!)
A couple of weeks ago, I sent out a Jigsaw about my experience firing a toxic client. To be honest, I wasn’t sure I should send it – I really try to be positive and supportive and thought it might seem kind of grumpy. Anyway, I hit the send button. And I’m glad I did.
I think it was actually cathartic for some readers. I had more response than any other email – like:
“I loved this post! I am wrangling with a client that is exactly as you describe. I have done so much free work, endured complaints and insults, I can’t believe it! I have to get rid of her!”
“Thank you for the very informative message, much appreciated. I am better prepared and I too would let the client go.”
“When I feel disrespected…that is when I say our time is up.”
“My sentiments exactly….. An excellent article! I try not to fire them but every once in a while “it feels so good.”
Here is a question I received from one reader. I’d be really interested in your feedback – which I will share.
“Now what do you do about giving $$$ back when you are in the middle of the project? Or do you always go to the end then fire?”