Check This Out
Even the best of us feel squeamish asking for testimonials. It seems like we’re wrenching those golden referrals from customers who we know very well love us. Why do we have so much trouble asking for them?
But ask, we gotta!
According to ClickZ, when asked how they felt when there are no customer reviews available, a whopping 35% said they were less likely to buy, and 32% said they would hold off making a buying decision until they did more research. Only 8% said they didn’t care.
Here are some tips which may make the process a little easier:
- The best time to ask for a recommendation is when you have just done something really wonderful and your customer is high on you. It’s not necessary to wait until you have completed your project.
- Give your request urgency by stating a reasonable deadline
- Gently suggest what you would like included – which should exemplify one of your core messages. For instance, when I ask for a reference, I try to get my customer to quantify any increases in revenue or customers generated by my work.
- You can offer to write a draft for your customer’s approval if you know them well and know this is something they would be open to. Sometimes it makes both of your lives easier.
- Be sure to send the finished draft back to the customer for approval, and keep a record of the approval in your file.